We won't fly American Airlines ever once again, and neither will my friends and family. they may lose quite a bit over the $863 he detailed.
The full crew team was awesome , but this dude went beyond the roles expectations and must be praised and regarded. I’m also satisfied we get yourself a snack yet again.
If this is the new American Airways I’ll go on history as stating I such as old a single greater. You gained’t go broke by getting rid of my company but you'll have an extra seat available to promote to Various other unsuspecting consumer.
My spouse and I want to praise our flight attendant whose name was Rhonda. It has been many years considering that we have already been addressed so royally by a flight attendant. Now, most flight attendants “do their job’, but Placing forth no more work. Rhonda radiated with her appreciate for her occupation and her satisfaction in American Airways. I suppose she is one of your senior flight attendants, Incidentally she offered herself. We would like for you to Get in touch with Rhonda and praise her for being these an extremely fantastic personnel and Remarkable flight attendant.
Consumers who desire to go with or complain to American Airlines can Get hold of the corporate office at:
Member. I presented to buy the seats simply because I made use of the vast majority of my miles on this holiday vacation. I don’t have an understanding of whenever I fly American I've problems’s.
On January twenty fifth I contacted American Airways, as I checked out our reservations and recognized that my Daughter experienced us traveling all day, So I called to up grade our tickets to first-class as I didn't would like to journey all day long in mentor. I exploit lay attempt to travel top notch as I'm certain you can review but I am trying to preserve my Miles as we've been arranging a significant family members/graduation trip to Hawaii.
all to generally, management is contacted when matters go Erroneous…it's not a kind of letters…..I'm calling american airlines customer service as a result of a fantastic flight attendant named MARITA LORDI (FA #nine
I are an AA shopper for over twenty five decades. Your service is becoming disappointing to mention the the very least. It is in all regions of service from check in to , tavel to baggage dealing with.
I will never be use AA yet again!! I booked a flight for me and my son to join our family members on holiday vacation. Extended story quick anything arrived up and we have been unable to go right now. I referred to as your company with above a months discover. Canceled the combat with telephone rep John; who was quite polite. He didn't say something about the amount of cost I could be take place for canceling the flight. I named back to talk to with regards to the demand and I was advised that I might be demand $two hundred by AA and $50 in the resource I accustomed to guide the flight for every human being. Which i would have a $fifteen credit score for each man or woman… I requested to talk to her supervisor and Michelle Morgan was the individual I next talked to. She was no help, I questioned to talk to her supervisor and she said that there was not one person higher than her. I informed her that I was absolutely sure that reference there was someone earlier mentioned her. Lastly she said which i could go to the customer relations Internet-website. All over again I requested her 2 times for her supervisor’s title and she replied client relations. I all over again informed her I required the name of her direct supervisor, the individual that she documented to…the identify supplied was Jalia Elisidi .
I just boarded flight 2578 from lax to SJC and sat down then was lectured to about wherever I put my bag within the overhead. It absolutely was an embarrassing instant for me and I frankly did not at all enjoy this flight attendant’s very loud and arrogant Frame of mind.
The definition of client service at American Airways is not really defined in any recognised phrases. It does not tackle The shopper or indicate any service in the least. My daughter, touring solo, experienced the modern knowledge of waiting in line at Heathrow so extensive to examine in that she missed the checkin by two MINUTES Even though the aircraft was with the gate for an additional 45 minutes. The agent, and I use that word generously, necessary she acquire Yet another ticket for just a later flight at a cost of an additional $three hundred. Then proceded to tell her the seat could well be assigned in the gate. OK, difficulty solved. You're thinking that! When the gate is assigned she goes to obtain her seat assigned along with the ‘AGENT’ who would not let her on the initial flight cancelled her seat on the two the main and 2nd flight immediately after using her dollars! So she wasn’t off that 1st flight nonetheless, THE AGENT took her off! And now she wasn’t on the 2nd flight for which she compensated more income. Luckily for us we had been in communication and he or she spoke having a supervisor who launched a seat to her. When she asked who had cancelled the her reservation, they explained they did not know. This all happened in a three hour time period. She last but not least boarded quarter-hour ahead of departure, I hope. So my partner And that i contacted American Airways to confirm if she was capable of get on the plane and who experienced cancelled her flight, since there was a economic transaction and no financial transaction takes place with no document of who developed it, 1 would Imagine, for accounting and theft security reasons by yourself. My husband known as very first and spoke to JAYNE FUENTES, a supervisor who after a very long discussion gave us NO Details. She could not convey to us if my daughter received a seat about the flight, got around the plane, or who bungled the extra buy. She actually stated that ‘They can be open terminals and they don't sign-up who's reserving or accepting payment for a seat reservation.’ That is certainly accurate accounting for you. So my spouse thanked her politely for all her help at which issue I said JAYNE FUENTES informed us absolutely nothing she was of no help whatsoever. Then I termed American Airlines and spoke to another supervisor, JANE Grey, a one who should not be permitted to remedy telephones in a very prison.
The very first thing I noticed was the Plane itself given that I've basically worked On this industry. The initial aircraft I was on was not even developed in America and was so in Brazil just before I used to be even born.
nonetheless ihave not been privileged to improve seats on British airways Section of my flight.My locator no. is AUOANL.My wife is extremely let down soon after being loyal to American for over 20 years.